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Terms Conditions

We built a99 for Bangladesh players who want fast access to slots, live tables and sportsbook markets through bKash, Nagad and Rocket.

Account eligibilityWallet deposit rulesWithdrawal verificationBet settlement policySupport contact paths

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How These Terms Apply

a99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account and start using a99, you agree to these terms and the way we handle deposits, bets and withdrawals. Your access depends on local law and eligible regions — we do not operate where online gaming is prohibited, and we expect you

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to check your own jurisdiction before you register. We keep your balance visible in your account wallet; when you deposit via bKash, Nagad or Rocket, funds appear once the payment clears our processor, usually within a couple of minutes. Withdrawals go through a verification step —
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we check your account details, confirm the wallet number matches your registration, then release the payment. Bet settlement follows the rules of each game provider: slots pay according to their published paytables, live tables follow the dealer's call, and sportsbook markets settle based on official match
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results from our data feed. If a match is abandoned or a technical error affects the outcome, we void affected bets and return stakes to your wallet. We update these terms when regulations change or when we add new payment methods or game categories; we post
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the revision date at the top, and continuing to use your account means you accept the updated version. If you disagree with a change, contact support before your next deposit and we will close your account and return any balance you hold.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY BACKBONE

How We Handle Your Account Data

We store your registration details — username, mobile number, wallet information — on secure servers and use SSL encryption for every login and payment. Your password is hashed; we never see the plaintext version, and we never share your wallet numbers or transaction records with third parties except our payment processor when you request a withdrawal. Session cookies keep you logged in when you switch between the lobby and a game; clearing your browser wipes them. We retain account records for the period required by our financial compliance obligations, then delete inactive accounts after the statutory window closes.

Data Encryption

Every page on a99 runs over HTTPS; your login credentials, wallet numbers and payment details are encrypted in transit so no one intercepts them between your device and our server.

Cookie Use

We set a session cookie when you log in so you stay signed in as you move between slots, live tables and the sportsbook. No tracking cookies; just session state and language preference.

Wallet Verification

When you request a withdrawal, we compare the wallet number on file with the number in your first deposit receipt. Mismatches trigger a manual review to prevent fraud and protect your balance.

Record Retention

We keep transaction logs and bet histories for the period required by payment regulations, then purge them once the retention window expires. Contact support to request early deletion if local law allows it.

NEED HELP

Terms & Account Support

Questions about these terms, your account status or a withdrawal that is taking longer than expected all go to the same support team. We handle queries through live chat during business hours and email around the clock — reply times vary, but most questions get answered the same day. If you need to dispute a bet settlement or request a copy of your transaction history, include your account username and the date range you want us to check.

Live Chat Open the chat icon in your account lobby and type your question — an agent will pick it up during support hours. Fastest route for deposit issues, withdrawal status checks and bet disputes.

Email Support Send your query with your username and a description of the issue. We reply within one business day; attach screenshots if you are reporting a technical error or a missing transaction.

Account Records Request a statement of your deposits, withdrawals and bet history by contacting support with the date range. We send it as a CSV file to your registered email, usually within 48 hours.

Terms & Conditions FAQ

We investigate the incident, review your account activity, and decide between a warning, a temporary restriction or a permanent closure depending on severity. If we close your account, we return any balance you hold minus disputed amounts.

No — one account per person. Multiple accounts violate these terms and we close duplicates when we find them, voiding any bets placed and returning only the original deposit from the newest account.

We check your mobile number during registration and cross-reference your wallet name with your account details. Access depends on local law and eligible regions; you confirm your eligibility when you sign up.

The provider's published rules apply to every round. If they update a paytable or change a bet limit, the new version takes effect immediately; we do not adjust past bets retroactively.

These terms live at a99/terms-conditions and you can bookmark the page or save it as a PDF from your browser. We email a snapshot on request through support.

We post the revision date at the top of this page when we update the terms. Continuing to use your account after an update means you accept the new version; if you disagree, contact support before your next login.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBlackjack Livebets InfoA99 Glossary AccountRegister

Terms Conditions

How We Handle Your Account Data

Data Encryption

Cookie Use

Wallet Verification

Record Retention

Terms & Account Support

Terms & Conditions FAQ

01 What happens if I break one of these terms?

02 Can I open more than one account?

03 Who verifies my age and location?

04 What if a game provider changes the rules of a slot or table?

05 How do I request a copy of these terms for my records?

06 Can you change these terms without telling me?

Terms & Conditions

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