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What You Need to Know Before You Play

Using a99 means you're entering an agreement with us — and we want that agreement to be clear. Access to our platform depends on your local law and the eligible regions we support, so read these terms carefully before you open an account or…

Account TermsEligible RegionsData & PrivacyLocal Payment Rules
a99 What You Need to Know Before You Play
HOW WE HANDLE DATA

Account Security and Data Practices at a99

We keep your account data secure using encrypted connections across all sessions, whether you're on mobile or desktop. Here's what that means in practice for your account, your payment records, and your privacy.

Data Retention

We hold your registration and transaction data for as long as your account is active, plus any period required for financial compliance. You can request a summary of what we hold by contacting support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you didn't request, contact support immediately — do not share it with anyone.

Data Change Requests

To correct your registered name, mobile number, or linked wallet details, submit a request via live chat or email. We verify identity before making any changes to prevent unauthorized edits.

POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about our terms, want to know what data we hold on your account, or need to request a correction or deletion, our support team handles those requests directly. We don't route legal queries through a bot — a real agent reviews them. Response times vary by volume, but account-data requests are prioritised.

Live Chat Available from the a99 site footer. Start a chat and select 'Account & Legal' to route your query to the right team without going through the games lobby.
Email Support Send account-data or policy queries to our support address listed in the Help section. Include your registered mobile number so we can locate your account quickly.
Help Centre Our Help section covers common legal questions — account ownership, data requests, wallet verification holds, and what to do if your account is restricted.

What People Ask About Our Terms

These are the questions we actually get from people reading through the legal section — straightforward answers without the legal padding.

Access depends on your local law and the regions we support. You are responsible for confirming that using a99 complies with applicable law in your location before creating an account.

We collect your name, mobile number, and payment wallet details (bKash, Nagad, or Rocket). We also log session and transaction data to run your account securely and meet financial compliance requirements.

Contact our support team via live chat or email with your registered mobile number. We'll prepare a summary of the data linked to your account and send it to your registered contact details.

Yes. Submit a deletion request through support. We'll remove data we're not legally required to retain. Some transaction records may be kept for compliance reasons even after account closure.

Wallet references linked to your account are removed from active records after closure. Retained data is limited to what financial compliance rules require and is not used for any other purpose.

We notify you by email at your registered address when we make material changes to our terms. Check that your email is current in your account settings so you don't miss updates.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.